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. Privacy Space Services Australia is committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of this site. Space Services Australia seeks to minimizes the multiple collection of Personal Information. Space Services Australia will use this Personal Information to: provide feedback, to inform you of new features, to foster debate, to organise space development activity, raise funds and to promote the ideas that are represented on this site. Some personal information is gathered when you use this site. The more information you volunteer (and the more accurate it is), the better we are able to customise your experience. If you contact Space Services Australia we may keep a record of that correspondence. Space Services Australia will also occasionally ask users to complete surveys and other interactive tools that we use for research and feedback. From time to time, you may receive materials from Space Services Australia. If at any time you wish to be removed from this opportunity you may opt-out by notifying us at info@lowdown.com.au or by using the contact details below. Third Party Data & Data in the Aggregate: Space Services Australia may match user information with third party data. Also, Space Services Australia may disclose aggregated user statistics (for example, 65% of our users are female) in order to describe our data to, allied third parties, media queries, and for other lawful purposes. Space Services Australia may also collect IP addresses and other browser provided information for system administration and marketing purposes. Space Services Australia may also disclose account information in special cases to fulfill legal and regulatory obligations. Space Services Australiau is responsive to privacy concerns. If at any time you believe that this site has not adhered to this Privacy Policy or it's regulatory obligations, please contact Space Services Australia and the web master will use all reasonable efforts to promptly determine and correct the problem. As per Federal Legislation if for any reason you are unable to reach a satisfactory solution through negotiation, you can request that an independent person investigate the complaint and to determine whether there has been an interference with your privacy. This policy may change from time to time so please check back periodically. Purchase Policy 1. Product Sales & Delivery: Items that are in stock will be shipped within 24-72 hours. Shipping is calculated from the date it leaves our warehouse. Sippping is not available on Saturdays or Sundays. For Australian Orders (via Australia Post Small Parcel Service) please allow 2-6 days. For International Orders (via Australia Post International Post Parcels - Air) please allow for 6-14 days. Customs can add additional time to this estimate. As our items are hand crafted they may not be in stock and may require new production. Production time can take up to two weeks. 2. Cancelled Orders: Orders can be canceled by emailing Customer Service at info@lowdown.com.au only prior to payment processing. Orders that are being packaged for shipping, can not be canceled. You must include order confirmation number. Cancellations are not accepted via telephone. 3. Back-Orders: If your order cannot be shipped within 30 days, we will notify you of the expected ship date via e-mail. 4. Returns and Exchanges EXCHANGES: All returns/exchanges must be made within 30 days of receipt of merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Returns/Exchanges may be refused if the merchandise doesn't meet the conditions required for Returns/Exchanges. In the event a Return or Exchange is refused, the merchandise will be returned and the customer will be responsible for the shipping and handling charge. Special Notice: Returns are not accepted without a return authorization number. All returns are for the original purchase price less shipping & handling and must have a Return Authorization Number (RA#). Returns may be subject to a 15% restocking fee. To obtain a Return Authorization Number email customer service at info@cinfo.com.au or call Customer Service at +61 2 9262 7700, Monday through Friday 9:00am to 6:00pm East Standard Time 5. Refused Delivery: Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, a credit memo will be issued to our accounting department to issue a credit for the original purchase price less the shipping and handling charge. 6. Pricing and Availability: All pricing and product availability are subject to change. We will honor any valid order and including wrong product pricing as long as you have a valid order number. Product may be substituted for the same like kind and quality at any time. Images displayed may also vary from actual product delivered. 7. Your credit card will be debited by Creative Infomation. |
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© Space Services Australia
Creative Information - 31C Castlereagh St, Sydney, NSW, Australia
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